New World Development Company Limited
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Co r po r a t e Su s t a i nab i l i t y
Another innovation was the development of a Voice of Customer (VoC) mobile app, which invites suggestions from the public
on ways to improve NWD’s residential properties, shopping malls, offices and serviced apartments.
Digital Strategy for the Future
To keep NWD in the vanguard of the industry, we have been undertaking a Digital Transformation project that was launched
following our Annual Management Forum in 2014.
Among the initiatives that are being rolled out under this project is the digitisation of our financial payments system, which
will reduce paper consumption and make approvals and transactions more efficient.
We are also taking steps to raise our cybersecurity standards, particularly with regard to issues such as online cloud storage,
and to train our staff on relevant risks and protective measures. The protection of customer, supply chain partner and
employee data is covered under our IT Policy and Procedure guidelines.
What’s more, we are investigating ways to adopt innovative technologies for engaging our tenants and customers. One of
the winning VoC ideas selected by senior management in 2016 included the digitisation of the residential unit handover
process. Another was the use of sensors to display the number of passengers on the top deck of double decker buses so
passengers on the lower deck do not have to check for empty seats.
Working with Our Supply Chain Partners
Our Group Sustainability Policy is complemented by our Supplier Code of Conduct and Risk Management Policy. In our
construction business, the Environmental Policy is supplemented with a policy on Contractors’ Environmental Responsibility
and the Conflict of Interest Guideline and Policy.
All new vendors receive the Supplier Code of Conduct and are required to complete a vendor registration form containing a
self-assessment on their quality, health, safety and environmental performance. These vendors will only be considered if the
disclosed information fulfils our requirements.
The Group fully complied with laws and regulations relating to anti-corruption during the reporting period. Our Employee
Handbook and Code of Conduct provide information to all employees regarding prevention of bribery, risk management and
whistleblowing, as well as our conflict of interest policy and guidelines.
On projects where we are seeking building certifications, we append green building guidelines and material sourcing
specifications to our tender documents. In addition to daily site inspections, our construction team will conduct regular
factory visits to ensure material standards meet our criteria and will also carry out annual performance appraisals of all our
supply chain partners. In cases of non-conformance, our team will engage partners individually and provide them with
guidance for improvement over a specified monitoring period. If we see no improvement during that period, we may consider
suspending or discontinuing our relationship with them.
In addition to meeting green building standards, we require our supply chain partners to source Forest Stewardship Council
(FSC) certified wood for all temporary works. Based on vendors’ feedback, this has positive implications as it enables them
to source green products not only for our own projects but for projects commissioned by other property developers.
